I work closely with you to understand your company's unique needs and strategic focus, harnessing the power of customer success to achieve your wider business goals.
My focus is on implementing efficient processes, fostering cross-functional collaboration, and positioning CS as the foundation of your growing business. I am dedicated to empowering your CS function to drive revenue, identifying growth opportunities, and proactively minimising churn. Together, we will build a resilient foundation for your business, ensuring that customer success becomes a driving force for sustained growth and success.
Welcome to HK Consulting
Services
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Work alongside internal stakeholders to future proof your CS function to ensure a seamless customer journey, collaboration, advocacy and growth
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I help businesses recruit and structure their CS org whilst providing existing team members with the skills they need to be successful.
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I focus on customer segmentation, building tailored lifecycles and increasing your customer time to value.
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Utilising the data you provide, I will provide you the risk reasons within your portfolio, alongside growth opportunities.